CHECK IN

  • As you arrive at the Riu, meet the bellman-they are the best. You may also make arrangements with them to be at your room at a specific time on check out day.
  • Move on to check in at the Royal Palm Club Desk where you will meet our timeshare representative, Karina. Turn right as you enter the lobby, the timeshare desk is located on the far-right end.
  • Check In
  • Room Keys
  • Towel Cards-ask for the maximum you will need
  • Pay Government Room Tax & Environmental Tax (One Bedroom $119.49 for the week)

(Two Bedroom $145.53 for the week)

THESE ITEMS ARE OPTIONAL AND NOT INCLUDED IN TIMESHARE UNITS:

TELEPHONE CHARGE:

LOCAL CALL $5 TO $8 USD PER MINUTE AND OUT OF COUNTRY CALLS $11 USD PER MINUTE. To activate the phone in the units there is a $20 charge.

LAUNDRY SERVICE

DIAL 9 AND REQUEST A PICKUP.  CLOTHES ARE RETURNED BACK IN 2 DAYS.

CLEANING SERVICE:

Regular maid service is every Friday and Tuesday.  Towels and trash are changed daily. If you want daily maid service, there is an additional fee which has to be paid in advance. One and Two Bedrooms are $30.00 daily or $150.00 per week.

Housekeeping provides only soap for timeshare unitsAll other toiletries are the responsibility of the member or guest.  Please remember to bring Sunblock.

EXTRA BEDS:

There is an extra bed charge of $40.00 per night. The price for 7 nights is $280.00 Based upon hotel availability at check in, extra beds may be available. During HIGH season, the hotel does not offer extra beds for timeshare members.

BABY CRIBS:

There is a Crib charge of $20.00 per night. The price for 7 nights is $140.00.  Based upon hotel availability at check in, Cribs may be available. During HIGH season, the hotel does not offer Cribs for timeshare members.

Tender Babysitters Care is an outside company offering Crib Rentals with delivery included. The crib cost is $13.00 per night with bumpers. You may contact them directly at 297-561-3801 or email your reservation request to info@tbcaruba.com. They also offer baby strollers, high chairs, baby toys, car seats and certified babysitters. For more information about their services feel free to contact them.

 TIMESHARE OCCUPANCY:

All timeshare units have a maximum capacity. The maximum capacity for a one bedroom is 4 people. The maximum capacity for a two bedroom is 6 people.

ROOM TAX:

This is a government tax which is paid upon check in.

One Bedroom: $119.48

Two Bedroom: $145.53

OFF PROPERTY ACTIVITIES:

The Riu offers an activity desk “De Palm Tours” located in our Lobby. To book activities please visit the desk in person. You may log on to their website for more informationwww.depalm.com.

CAR RENTALS:

ET car rental is located in the lobby.  Rentals include Cars & Jeeps. You may email at etcararuba@gmail.com. The only phone number is WhatsApp +297-567-9237 (David).

BEACH TOWELS:

  • Beach Towels are available at the Towel Cabana located in the pool area close to the timeshare building
  • Members & Guest receive one towel per towel card
  • Clean towels are available daily at the Towel Cabana
  • Towel cards must be returned at check out
  • If a towel card is lost, there is a $20 fee per towel card

 BEACH PALAPAS AND POOL LOUNGES:

Beach officially opens at 6 a.m.  Lounges and Palapas are first come.

  • Beach Palapas are available on a first come basis. Recommendation is to be on the beach by 6:30 if you want a Palapa.  Beach Attendants arrive at 7 and will place chairs under the Palapa you choose.  You must be on the beach to secure a Palapa.  You may not place towels or belongings under a Palapa if you are not on the beach.  Once beach lounges have been placed under your Palapa, you may place your personal belongings on the chairs and under the Palapa.  If your Palapa is unoccupied for more than 2 hours, the beach attendants have the right to remove your personal belongings.
  • Pool Loungers are available on a first come basis.  You may secure your pool lounger by placing your personal items on the chair.  If your chairs are unoccupied for more than two hours, the pool attendants have the right to remove your personal belongings.

         CHECK OUT:

  • Check out is at the Royal Palm Club Desk
  • Members & Guest must return room keys, towel cards, wrist bands and pay any outstanding charges. It is a good idea to do as much of your check out as possible first thing in the morning. If there is a balance on your account, please make payment arrangements the day prior to check out. Then if there is a line, you may just leave your keys etc… Only if you have done your check out early.